Telukjambe.id — One-stop Platform for Teluk Jambe Village Public Administration.
Project Overview
Telukjambe.id is a one-stop solution platform that provides public services for residents of Teluk Jambe village, Karawang. Public services include requesting KK (Kartu Keluarga), Akta Kelahiran, Surat Keterangan (SK), and complaint channels. Telukjambe.id is connected in real time with the CMS dashboard which is monitored during working hours by the Teluk Jambe Village Government.
Design Process
We use a design thinking framework to solve the challenges we get.
Stage 1 — Research
Useful research relies heavily on clear problem statements. The research problem statement will describe the topics and goals of the research we are doing. And this is our problem statement:
“Identify how villagers get access to Government services.”
Scope
A person who has been involved at least once and a maximum of 5 times in the small-scale film-making process in Indonesia.
Segmentation:
- Who → A person who has been involved is the villagers, the resident government, and the the Resident Consultative Council
- Where → Teluk Jambe Resident, Kab. Karawang
Conducting In-Depth Interview (IDI)
We use an In-Depth Interview in this process because we want to know more about the target users’ behavior, habits, problems, and needs. Before conducting interviews, we made a research guideline first.
Research guideline was created to help us in the IDI process to make it more structured, stay on topic, and ensure we get all the information we need.
Stage 2 — Define
Main Problem
Based on the our research, we conclude the main problem we found during the empathizing process. Here are the main problem:
Afraid of taking care of documents administration because of convoluted bureaucratic prejudices
⚠️ Document requests require a lengthy vertical approval process. This means that villagers need at least 1 full day to process requests.
Delays in document processing due to illegal levies
⚠️ The practice of extortion causes delays in documents, this is because every request that is not accompanied by a “tip money” will not be prioritized, and can even be delayed for several days.
The COVID 19 outbreak has restricted residents from interacting
⚠️ 2020 was the initial phase of Covid 19. Many people were infected and every villager limited interactions between people.
Design Mandates
Afraid of taking care of documents administration because of convoluted bureaucratic prejudices
✳️ Simplify bureaucratic flow with simple step requests
Delays in document processing due to illegal levies
✳️ Provide detailed information about the document request process
✳️ Integrate services that are connected to the CMS on the admin dashboard
The COVID 19 outbreak has restricted residents from interacting
✳️ Make easy request processing with applications connected to the server
Stage 3 — Ideate
Concept Model
Concept models are diagrams that present how the systems in our products work.
Stage 4 — Prototype
At this stage, we will create a User Interface (UI) and make it interactive into a prototype. Before creating the UI, we first determine the design guidelines starting from color, typography, column, and spacing.
Color & Typography
The primary and secondary colors for this application are deep tosca (44ADA8) and white (FFFFFF). We chose these colors because we wanted to present a design that conveys a sense of trustworthiness & cleanness. Apart from black and white, we also chose other colors such as yellow (F9CD35) and medium black (4B5F63) as accents to make the design look “alive.”
We use Montserrat font for header, subtitles, body, and caption text. We use Montserrat font because it is a sans serif typeface. It is very comfortable to read.
UI Design
Homepage
The following is the Telukjambe.id Homepage. We present 2 main features that are the core of Village Government services, namely Document Requests and Complaints Channels.
Document Request Form
We started solving problems from the process of requesting documents which seemed convoluted due to bureaucracy and were often the object of extortion. We try to create a place where villagers get accurate information about the document request process. Starting from what documents are needed to make a request letter, what is the status of the document request, and how much money must be officially paid to the Village Government.
CMS Dasboard
The CMS Dashboard allows incoming requests to be connected in real time with the devices used by the Village Government Office. Each data request will be validated against the documents submitted. Then after the data has been validated, the village government will process the request and issue an output in the form of a letter that can be picked up at the Village Head’s Office.
Complaints Channels
The same pattern is also applied to the Complaints Channel where users can report any complaints regarding village services by filling out the Complaints Channel form. Directly connected to the CMS dashboard which can be monitored in real time by the Village Government.
News
The News Channel allows users to get the latest notifications regarding village developments, announcements, recommendations and prohibitions during PPKM Covid 19.
Stage 5 — Test
Okay, we have reached the end of iteration 1. At this stage, we are doing Usability Testing (UT) on the Telukjambe.id prototype. The goal is to find out whether the target user can understand the Telukjambe.id prototype or not.
We did UT to 3 people (2 villagers and 1 village government) by giving several main tasks such as making document requests, uploading documents, checking document status, and making complaint reports.